Kat Chamber Mug

This web platform allows you to order books, clothing and occasional products made by our clerics as detailed within the shop page of this website.

 

By placing an order through this website you will need to provide important information pertinent to your order, we do not provide your information to other third parties or will show up at your house. Your order information will be stored within the back end of the system provider that we use and our clerics have no further use for it. We do not use your information for other than notifying you of other products that we think you may enjoy. If you wish your email to be removed from our system please do notify us and this will be done.

 

Please do not ask for Scatterblades as these are not made available to members of the public.

 

We ship products either through something called Royal Mail, with our registered courier or a member of the Escarrabin. We aim to complete all orders within 24 hours during the working week.

 

If a product is out of stock we will notify you within 48 hours and will inform you to the best of our abilities as to when the item will be available. If a product is out of stock indefinitely we will offer you a refund via the same payment method that you used. Refunds will be processed within 30 days but often much quicker.

 

If you require your order for a specific date please email us at sales@wolfhousepublishing.com so we can try to make the necessary arrangements.

 

If the mug is used please do not return it even if you've made a bad cup of tea, that's not our fault and we do not accept returned mugs that have been used. It is also worth mentioning that mugs should not be used within a dishwasher so you'll have to clean it yourself.

 

In the unlikely event that the wrong product is sent to you, you may have been lucky and got something even better however please let us know as soon as possible and we will arrange a replacement for you if you are unhappy. If you can return the product unused and undamaged within 10 days. We will also credit you with the postal costs.

 

We cannot be held responsible for a package/s lost or damaged on return. It is recommended that any returns that are sent to us are by recorded delivery or by a service that has some form of proof of postage.

 

We do not divulge our headquarters address and a civilian one will be offered to you, returns can come there. 

 

Goods returned to us after 10 days have elapsed from the date of dispatch from headquarters will not be entitled to a refund. There is an extension to this policy for products that have been shipped outside of the UK, in those circumstances any extension of the policy will be solely at the curator's discretion. In exceptional circumstances if your return exceeds 10 days from the date of shipment from our offices you can write to us to appeal this decision. An extension to the returns policy is at the discretion of our curator.

 

We do not know what this is but apparentlyThe Consumer Protection (Distance Selling) Regulations 2000 entitles customers to cancel an order within 7 working days of receipt of goods. Should you wish to cancel your order and return the goods you may do so but the goods must be returned at your own expense in the condition you received them. They should be returned with adequate packing and insurance to cover damage or loss. Upon satisfactory and timely receipt we will refund any monies within 30 days but why would you cancel anyway when there is a lot of good work to be done! 

Thank you for supporting the Kat Chamber

Each Individual Mug Carries A Shipping Charge:

For Mugs Sent Within The United Kingdom Costs £3.50

For Europe Costs £5.50

For Rest Of The World Costs £8.99

Mugs Will Be Sent Via Royal Mail Standard Service Unless Otherwise Requested By The Buyer